These Terms of Service ("Terms") are a binding agreement between OttaBlast ("OttaBlast", "we", "us", or "our") and the person or organization using the OttaBlast website, application, and related services ("you").
Important: This template is not legal advice and should be reviewed by a qualified lawyer before publication.
1. Acceptance
By creating an account, accessing the Service, or using any OttaBlast feature, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, Cookie Policy, and any plan-specific terms presented to you. If you use the Service for an organization, you represent that you have authority to bind that organization.
2. The Service
OttaBlast is a marketing and communication platform that helps businesses manage customer contacts and run outreach campaigns through WhatsApp, email, and social media. Features may include lead uploads, contact organization, message templates, campaign sending and scheduling, unsubscribe management, activity reporting, connected account management, and subscription management.
We may improve, modify, limit, or discontinue parts of the Service from time to time. Some features may be released in beta or depend on third-party platform approval.
3. Accounts
- You must provide accurate account and business information and keep it up to date.
- You are responsible for protecting your login credentials and for activity under your account.
- You must promptly notify us at support@ottablast.com if you suspect unauthorized access.
- You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.
4. Customer data
You retain ownership of the contacts, leads, campaign content, templates, message history, files, and other data you upload or create in the Service ("Customer Data"). You grant us a limited right to host, process, transmit, display, and store Customer Data as needed to provide, secure, support, and improve the Service.
You represent that you have all rights, notices, permissions, and consents needed to provide Customer Data to OttaBlast and to use it for campaigns.
5. Consent and compliance
You are responsible for ensuring that your outreach campaigns comply with all laws, rules, and platform policies that apply to your business and recipients, including marketing, privacy, consumer protection, anti-spam, telemarketing, WhatsApp Business, email, and social media platform requirements.
You must only contact people when you have proper consent or another valid legal authority. You must include required sender identification and opt-out mechanisms, and you must honor unsubscribe, stop, opt-out, deletion, and suppression requests promptly.
6. Third-party services
The Service may integrate with Meta/WhatsApp, our email delivery provider, our payment processor, third-party AI providers, other social media platforms, and other third-party providers. Your use of those services may be governed by their own terms, policies, limits, and review processes. We are not responsible for third-party services, outages, rejections, suspensions, pricing changes, or policy enforcement.
7. Billing
Paid plans, message credits, usage fees, taxes, renewal terms, and billing cycles will be disclosed at checkout or in your account. You authorize us and our payment processor to charge your selected payment method for applicable fees. Refunds and cancellations are governed by our Refund and Cancellation Policy.
8. Intellectual property
OttaBlast and its software, design, workflows, branding, website content, and documentation are owned by us or our licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business purposes.
You may submit feedback or suggestions. We may use feedback without restriction or obligation to you.
9. Restrictions
You must not misuse the Service, including by sending prohibited content, scraping, probing, reverse engineering, bypassing limits, interfering with security, reselling the Service without permission, uploading malware, or using the Service in a way that violates our Acceptable Use Policy.
10. Suspension and termination
We may suspend or terminate access to the Service if we reasonably believe you violated these Terms, created legal or security risk, caused harm to recipients or third-party platforms, failed to pay fees, or used the Service in a way that could damage our systems, reputation, or provider relationships. You may stop using the Service at any time and may request account closure through support.
11. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available." We do not guarantee uninterrupted operation, message delivery, campaign performance, lead quality, revenue outcomes, third-party approval, or platform availability.
12. Liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunities. Our total liability for claims relating to the Service will not exceed the amount you paid us for the Service in the three months before the event giving rise to the claim, or USD 100 if you did not pay us during that period.
13. Governing law
These Terms are governed by the applicable laws of the jurisdiction in which the operator of OttaBlast is based, without regard to conflict-of-law rules. Where mandatory consumer protection laws of your country of residence give you stronger rights, those rights continue to apply.
14. Contact
Questions about these Terms can be sent to hello@ottablast.com.
Operated under the name: OttaBlast. For questions about these Terms, email hello@ottablast.com.